DarussalamUSA.com always ships quality products that are new and in an excellent condition (unless otherwise noted on the description). However, in the unfortunate event that the product is received damaged or broken, we will work with you to file a claim with our insurer. For electronic products we encourage that you try different batteries to eliminate the malfunctioning to the product before requesting RMA #. Please keep all documentation including packing box and goods with you until further notified by our representative. If Insurance was not taken, we can still exchange the product but with partial credit for it.
Please contact us via email or by phone to obtain a Return Merchandise Authorization (RMA) #. After approval please ship to the following address:
RMA #: Required
488 Atlantic Ave
Brooklyn, NY 11217